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Shipping and Returns


Shipping

Delivery
We use Royal Mail tracked and DPD Next day services as UK standard.
All UK Express next day and Saturday deliveries placed before 1PM will be posted the same a day.
Orders are processed Monday - Friday, we do not dispatch goods on weekends or bank/UK national holidays.


UK Mainland

  • Free delivery on ALL UK orders over £250 - up to 3 working days (on orders placed before 1pm - excludes weekends & Bank Holidays)
  • Standard Delivery on all orders under £250 - up to 3 working days (on orders placed before 1pm - excludes weekends & Bank Holidays) - £4.49
  • Next Working Day Delivery on all orders (on orders placed before 1pm - excludes weekends & Bank Holidays) - £5.99
  • Saturday delivery before 10.30am (on orders placed before 1pm Friday - excludes Bank Holidays) - £14.99

Northern Ireland, Republic of Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Isles)

  • Standard 2-3 working days delivery on all orders £100 or over (on orders placed before 1pm) - £9.99
  • Standard 2-3 working days delivery on all orders under £100 (on orders placed before 1pm) - £14.99
Europe
  • Standard 2-7 working days delivery on all orders £100 or over (on orders placed before 1pm) - £19.99
  • Standard 2-7 working days delivery on all orders under £100 (on orders placed before 1pm) - £29.99

Rest of the World

  • Standard 3-7 working days delivery on all orders £100 or over (on orders placed before 1pm) - £29.99
  • Standard 3-7 working days delivery on all orders under £100 (on orders placed before 1pm) - £39.99

Please note that all overseas customers are responsible for paying all customs and import duty charges and are also responsible for local duties, taxes and advancement fees at delivery in countries where applicable.

Returns

Returns
If for any reason you wish to return your unworn products, please follow the instructions detailed below. Please note that all items must be returned to Master Debonair at the below address within 14 days of delivery in the original packaging and unworn.

We'll refund you no later than 14 days of receiving your order back to us. Refunds include the cost of the product and the cost of standard delivery, if you opted for enhanced delivery i.e. next day delivery or Saturday delivery you will only recieve the price of standard delivery back as part of your refund.


Inside the UK

  • Email [email protected] quoting your order number and include whether you need an exchange or refund with details.
  • Returned items must be received back to Master Debonair within 14 days of receiving delivery of your order.

  • Post back to the following address:

Master Debonair
9 Station Terrace
East Boldon
Tyne and Wear
NE36 0LJ

  • Include a note with your order number and instructions for exchange or refund.
  • Email [email protected] to confirm tracking number of returned parcel so we can track your return.
  • Returns costs aren't covered by Master Debonair.
  • Master Debonair do pay for postage for outgoing exchanged goods, up to 1 exchange only per order
  • Returns from Internet purchases can also be returned at our store.

Outside of the UK

  • We advise to send items back via a guaranteed delivery service, that allows you to track and record your delivery.
  • Please obtain proof of postage and label and declare your parcel ‘BRITISH RETURNED GOODS’ as we cannot be held liable for any goods lost in transit to us or goods held for additional payment from customs.
  • Please note that any customs charges incurred are your responsibility as the sender of the return.
  • Please state your order number and whether an exchange or refund is required along with the reason for the exchange/refund to the following address:

Master Debonair
9 Station Terrace
East Boldon
Tyne and Wear
NE36 0LJ

  • Once your goods are accepted back into stock you will be issued with an exchange or refund.
  • Refunds are processed up to 14 days once your return is received.